Yup, that how I started last week, eating breakfast and felt something hard in my egg. Lo and behold there is my lovely 10 year old cap. Rushed to the dentist to find out that my tooth had fractured and I need to get the whole thing redone – post in the tooth and new cap. It will be over 1 ½ weeks before the work can start and the price tag is high. So I’m left with a hole in my teeth; it’s uncomfortable but not painful and I luckily quickly learnt to chew differently. Definitely not in my plans but such is life!
So what would you do if a “tooth” falls out of your business? How quickly can you learn to function in different way? How much resilience do you have in our business?
We will never be able to anticipate everything that can happen in our business. Just like I never imaged that my tooth would fall. However we can make plan for the major part of our businesses. For example, if you outsource your website development/management do you know where the site is hosted and do you know all access information? What happens if you web developer goes out of business, get sick or you have a misunderstanding? What would be the impact on your business if you couldn’t access you sites or if they went down?
That just a simple example of an area that business owner consider critical for their business but often do not have the details they need in case something happens. Have you thought about contingency plans if any important element of your business breaks? What will you do if for example your internet stops working? If you website is hacked? If something happens to your merchant account? If a key staff member gets sick?